Refund policy

Personal Printed - Return Policy

Last Updated: 25th Feb 2024

Thank you for shopping at Personal Printed. We strive to provide you with high-quality, unique designed items through our Print on Demand service. As our products are custom-made to your specifications, we have a specific return policy in place.

1. Faulty or Damaged Products

We take pride in the quality of our products. In the rare event that you receive a faulty or damaged item, we will gladly accept returns. Please follow these steps:

  • Contact us within 14 days: Reach out to our customer support team at [support@personalprinted.com] within 14 days of receiving the product, providing your order number and details of the issue.

  • Provide supporting information: To process your return, we may request clear photographs of the faulty or damaged item, including any packaging.

  • Return Authorization: Once we review your case, we will provide you with instructions on how to return the product. Please do not send the item back without obtaining a return authorization from us.

  • Refund or Replacement: Upon receiving the returned item, we will inspect it. If the fault is verified, you can choose between a refund or a replacement of the same item.

2. Customization and Personalized Products

Since our products are uniquely designed and customized to your preferences, we cannot accept returns based on changes of mind or dislike of the design. Please review your order carefully before confirming your purchase.

3. Cancellation Policy

As our products are made to order, cancellations are not possible once the production process has started. Please contact us as soon as possible if you need to cancel your order.

4. Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer support team at [support@personalprinted.com]. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Personal Printed. We appreciate your understanding of our return policy as it allows us to focus on delivering unique and personalized items to our valued customers.