FAQs

Personal.Printed. What's that?

At Personal.Printed. we take your memories and translate them into custom line art. Then we custom craft a variety of products for you to wear or display around the home with your unique, new artwork.

How does it work?

There's 5 simple steps to receiving your unique products

1. Place an order and upload your favourite memory

2. Our artists will create your design and within 2-4 days you will get a copy to approve or update - remember, there's endless revisions

3. Once approved, we start to craft your unique creation. This can take from 2-8 days depending on how many items we're creating

4. Your unique creation is carefully checked for quality control and shipped directly to you - this can take up to 6 days, but is usually much faster than this

5. We love to receive photos from happy customers with their new creations. Don't forget to share...

Can I see the design before I order?

As every piece of artwork is unique and hand-made, it's impossible for us to offer a preview before order.

However, we offer unlimited revisions on artwork so we can be sure you're 100% satisfied before we start crafting your order

Do you only draw families, couples and pets?

Not at all - if you have a photo that you love we can probably work with it. It could be a landscape, a famous monument or a favourite vehicle.

If you have a special request please pop it in the chat and we can discuss it before you place your order.

Can you merge separate photos?

Absolutely, we can work with that and combine images for your artwork.

Sometimes it can be hard to find that perfect photo where everyone is looking the right way. Send us two separate images and we can solve that on the artwork for you

What is the turnaround time?

Design. Our artists will create your design and within 2-4 days you will get a copy to approve or update - remember, there's endless revisions

Craft. Once approved, we start to craft your unique creation. This can take from 2-8 days depending on how many items we're creating

Delivery. Your unique creation is carefully checked for quality control and shipped directly to you - this can take up to 6 days, but is usually much faster than this

So, the whole process can be as fast as 10 days. In busier periods it can take up to 18 days. In reality it is usually somewhere between the two.

Do you ship internationally?

At the moment we're only set up to ship to the UK, but we're planning to increase that in the near future.

I've not received any emails after my order

If you've received nothing within 2-4 days after your order, please contact us either by using the contact us page or by clicking 'Need help?' at the bottom of the page

What if I don't like the design?

We want you to be 100% satisfied before we start crafting - which is why we offer unlimited revisions.

Can I cancel or get a refund?

Given the ultra-personalisation of our service, we're unable to provide refunds once the order has been placed.

As soon as an order is placed, it is transferred to our artists who start work immediately

How can we collaborate?

Please message the team through the contact us page and we will pass to our marketing team. They will be in touch if they see it's a good fit for both parties